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• Peterlee
• Up to £25000.00 per annum
• Posted June 16, 2026
Junior Support Coordinator
Our Client provide remote diagnostic solutions and services to the automotive industry. They offer cutting-edge, expert diagnostics using both after-market and original equipment manufacturer tools to provide safe and accurate repairs. The company was founded in 2010 and is headquartered in Plano, TX with UK offices in Peterlee and Bedfordshire.
Job Type: Full-time
Pay: £25,000.00 per year
Schedule: Monday to Friday
Benefits: Referral programme
Language: English (required)
Work Location: In person
Location: Peterlee, SR8 2RU
Join a Growing Automotive Tech Leader.
Are you organised, customer-focused, and looking to start or develop your career in a supportive office environment? If so, we'd love to hear from you.
Our Client is a leading provider of advanced remote diagnostic solutions for the automotive industry. Through our asTech and RED brands, they help repairers deliver safe, accurate vehicle repairs using cutting-edge technology and expert support. With continued growth across our UK operations, we are looking for a Junior Support Coordinator to join their team in Peterlee.
This is an excellent opportunity for someone looking to gain valuable business and operational experience while working closely with the Operations Manager. You'll play a key role in supporting customers, coordinating office activities, and helping ensure the smooth running of our day-to-day operations, with opportunities to develop and grow your career along the way.
What You'll Be Doing.
As our Junior Support Coordinator, your responsibilities will include:
- Answering incoming support calls and assisting with customer enquiries
- Coordinating customer call-backs and ensuring excellent service delivery
- Performing data entry and maintaining records within company systems
- Supporting IMI activities, including booking tests and examinations
- Acting as an Invigilator when required
- Processing DOD and Enterprise data capture forms
- Managing customer account additions and removals
- Updating office systems, databases, and Excel spreadsheets
- Assisting with DHL shipments to customers when required
- Supporting travel arrangements and trade show coordination
- Organising office hospitality and internal events
- Providing general administrative support to the wider team
We're looking for a motivated individual with a positive attitude and a willingness to learn.
Essential Skills & Experience
- Minimum Level 2 qualification
- GCSE English and Maths (Grade C/4 or above)
- Basic knowledge of Microsoft Windows 10 and 11
- Familiarity with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
- Strong communication and organisational skills
- Excellent attention to detail
- Ability to work independently and as part of a team
- Positive, professional, and customer-focused approach
Why Join our Client?
- Be part of a growing international technology business
- Gain valuable experience across operations, customer support, and administration
- Work alongside experienced professionals in a supportive environment
- Opportunities for training, development, and career progression
- Join a friendly and collaborative team culture
Working Environment
This role is based in our professional Peterlee office and involves the regular use of computers, telephones, and standard office equipment. The position requires candidates to be able to reliably commute to Peterlee (SR8 2RU) or relocate before starting.
Diversity & Inclusion
Our client is committed to creating an inclusive workplace where everyone is treated with dignity and respect. We are proud to be an Equal Opportunity Employer and welcome applications from all qualified candidates regardless of race, religion, gender, age, disability, sexual orientation, or any other protected characteristic.
Please call 07899806060
Or email
contactus@leanpeopleservices.co.uk