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Peterlee • £25,000.00 per year • Posted July 16, 2025
Mobile Support Coordinator
Our Client provide remote diagnostic solutions and services to the automotive industry. They offer cutting-edge, expert diagnostics using both after-market and original equipment manufacturer tools to provide safe and accurate repairs. The company was founded in 2010 and is headquartered in Plano, TX with UK offices in Peterlee and Bedfordshire.
Job Type: Full-time
Pay: £25,000.00 per year
Schedule: Monday to Friday
Benefits: Referral programme
Language: English (required)
Work Location: In person
Summary/objective
The Mobile Coordinator will have experience in a Customer Service centric role. They will work under the supervision of the support manager using job tracking and CRM systems, project management and tracking and in-house software.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
· Ownership and oversee of Mobile Dispatch
· Booking requests into job tracking and CRM system
· Customer focus and communication between mobile tech team and end users
· Control and answering of SMS chat flow
· Control of complex invoicing – movement of DOD to Mobile offering a single point of invoice
· Data reporting on Mobile
Additional Responsibilities
· Answering inbound support calls
· Calling customers
· Logging tickets in project management and tracking software
· Setup of Shops
· Support of inbound requests – phone / email
· License activations
· Dealing with billing discrepancies
· Schedule and provide updates on mobile attendance and delays
Minimum Qualifications:
- At least 2 years professional experience required in a customer service centric roles.
- Strong problem-solving abilities and analytical skills for troubleshooting
- Ability to follow company procedures and work according to established industry standards.
- Excellent communication skills for relaying technical and non-technical information from and to mobile technicians and end users.
- Attention to detail and commitment to maintaining accuracy when scheduling and managing activites.
- Ability to handle pressure and troubleshoot issues in a fast-paced environment.
Preferred Qualifications:
- Self-motivated, high energy and a customer-focused perspective
- Proficient in customer service / reporting
- Strong teamwork and collaboration abilities, especially when working remotely with other technicians and customers.
Supervisory responsibilities
This role has no supervisory responsibilities.
Work environment
This job operates in a professional office environment and routinely requires the use of standard office equipment, such as computers, phones, and printers.
Physical demands
Physical requirements include occasional lifting/carrying of 25 pounds; visual acuity, speech and hearing; hand and eye coordination and manual operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions. Working conditions are primarily inside an office environment.
Travel required
No travel is required for this position.
Work authorization/security clearance requirements
N/A
Affirmative Action/EEO statement
The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The company will also consider qualified applicants with criminal history in a manner compliant with federal, state and local laws.
Please call 07899806060
Or email
contactus@leanpeopleservices.co.uk